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A transgender woman was handcuffed after a cleaner stopped her from using the ladies' toilet because 'she has a penis'. Gretchen Custodio Diez, 28, was about to enter the restroom in a shopping mall in Manila, the Philippines, when she was told off by Chair Ganal on Tuesday.
        Gretchen, who was wearing a jacket and a black dress, filmed the bizarre moment as she argued with the cleaning lady. Mobile phone footage captures Gretchen being taken to the basement and held inside a room away from other shoppers. The cleaner can be heard saying: "You still have a penis. Remember that. She was also seen trying to take away Gretchen's phone, appearing to hit her in the head and claiming to file a lawsuit against Gretchen. Manila Police arrived hours later at around 11:30pm and took Gretchen away in handcuffs, local media Rappler reports. Gretchen was taken to the QCPD Station 7 in Cubao, then to the anti-cyber crime division because the police were confused about how to handle her case, it is reported. QCPD chief Brigadier General Joselito Esquive told Rappler in a phone interview: "This is the first time this happened. Gretchen was eventually released after Chair decided to drop the charges and apologised to her, admitting that she had 'made a mistake'. She wrote in a letter: ''I want to apologise to Gretchen. I hope with this apology she will give me a second chance, I am only human. It was not my intention to offend her. I am willing to study the rights of the LGBT. That is all. I am sorry. Gretchen vowed to pursue legal action. She said: "For me, it was like I was a shoplifter being dragged inside the mall, with people looking at me as I was being held.